Meet the people who keep things running: introducing the Operations team

Behind Parkl's digital mobility solutions is a team that does its job best when everything runs smoothly, and users are barely aware of the work going on in the background. The Operations team is responsible for ensuring that the systems run stably, reliably, and continuously, whether it's electric car charging, parking, or access control.

The Operations team is led by Péter, who has extensive professional knowledge and expertise in electric cars, having driven one for more than six years. A long-time member of the team is Richárd, who works as a service technician alongside Gergő. The newest member, András, supports the team with software and IT tasks.

We talked to our colleagues about their daily routine at Parkl, the challenges they face, and why they feel that choosing this job was the right decision.

How would you describe the role of the Operations Team in the Parkl ecosystem? 

One of our most important tasks is to ensure that the system runs smoothly. If any disruption does occur, our job is to resolve it as quickly as possible with the highest level of professional care. We often say that we are doing good work when you don’t hear about us at all. However, this requires constant foresight, like not waiting for a potential issue to arise but taking preventive steps to ensure it doesn’t happen in the first place. This includes, for example, updating various systems such as dynamic load management tools and routers, or keeping up to date with new features. Since we work with these tools on a daily basis, we often notice even the smallest errors and can resolve them within hours rather than days. 

Does a “routine day” even exist in operations at all? What does an average workday look like? 

The short answer is that it's not really. Of course there are fixed tasks, like the morning meetings or reviewing incoming operational requests, but other than that, every day is different. Sometimes we have to go to a site, but often we can solve the problem remotely. Variety is one of the best parts of our job. Even when we encounter similar cases, there is always a new twist that makes us think, and that's why our work never becomes monotonous. 

What tasks do you deal with most often, and what helps you overcome any challenges as a team? 

A large part of our day-to-day work is connected to the electric car chargers. Access systems for parking lots often come as ready-made solutions, whereas with chargers, new versions and updates are constantly being released, and warranties also need to be taken into account. Software updates come to us particularly frequently. A charger usually arrives with only basic software from the factory, which is not optimized for the most efficient operation. These systems can be fine-tuned through prolonged use, feedback, and development. This is why we are in constant contact with manufacturers: it is important that we learn about the latest updates as soon as possible to incorporate them quickly into our operations. 

Which Parkl teams do you work most closely with? 

Our work is closely intertwined with several teams. We collaborate on a daily basis with Parkl’s customer service, in-house developers, and project management. We often turn to the developers with software-related questions, and we provide technical information or specific solutions to customer service. It's a supportive relationship: we help them, and they support us with things like remote charging and monitoring so that we can solve tasks as smoothly as possible. We also work with project management on new installations and updates to existing systems. It's a continuous cycle where each team has its own role in the system. 

What do you think most people don't see in our operations, even though it's essential to the smooth running of our services? 

Many people would not imagine how much work goes into repairing even a single charger. It's not a case of "it's not working properly; we'll fix it, and that's it." To be able to respond even faster next time, we need to understand more deeply why the reported malfunction occurred. That's why we often perform fault analysis, or, in other words, we "dig into" the charger to see exactly which component is not working properly. We have encountered countless tricky cases, but even so, they can still surprise us. These are often situations that are not immediately obvious even to experienced professionals at first glance. 

When do you feel that “it’s worth doing this”? 

When the customer is satisfied. When we see the smiles on their faces and know that we have contributed to making new technology truly usable for them. From a professional point of view, it is also particularly motivating when IT and electronics meet, and we can develop in new technological fields. This knowledge is not only useful in the present, but also clearly points towards the future. 

What counts as a successful day in the Operations Team? Was there any feedback from a partner or colleague that particularly stayed with you? 

On a successful day, we almost enter a state of "flow": quickly identifying problems and finding solutions to them. It means a lot to us when we receive professional feedback about our work, whether it comes from our immediate supervisors, colleagues, or even partners. 

One particularly memorable project, for example, was a recent large-scale partner charging station installation. It was a long and complex job, but the recognition we received at the end confirmed that it was worth it. Often, it is not just the specific location that matters, but the overall picture: when we see that what we are doing has real, tangible value. 

Who would the operations field suit best? 

For those who are open to continuous learning, not afraid of technical challenges, and like to think about solutions not only in theory. Here, things really become "hands-on". Seeing the bigger picture, communication, and teamwork are also important. We solve many tasks together, not alone. In return, you get a diverse, professionally strong, and supportive environment where you can learn something new every day. 

The work of the Operations team is rarely visible to users, yet it is indispensable: they ensure that Parkl’s services run smoothly and to a high standard in the background. Continuous learning, precise problem solving, and collaborative teamwork all contribute to providing our partners with a seamless user experience every day.

At Parkl, we are proud to work with such dedicated, professionally strong, and supportive colleagues. Their work is a good example of how, behind our technology solutions, there are people you can always count on, even when everything is running "silently" in the background.